Shop Policies

Last updated on July 24, 2016

We do business the old fashioned way, just like Grandma did. You can count on us to be honest above all else. Not sure an item will work for you? Give us a call and we’ll be happy to talk it through with you. If it won’t work, we’ll tell you. Note that as a small business, we aren’t always able to answer the phone immediately, but if you leave a message with when you’d like us to call you, we’ll get back to you at your convenience.

Payment

We accept payments through Stripe for all credit cards. You are also free to use your PayPal account.

We’re currently able to process payments for: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Taxes are collected for people living in Washington State. If you need to cancel an order, please let us know as soon as possible. We will gladly cancel any order that hasn’t shipped yet.

Shipping

We ship small items free in the US via USPS first class mail. Items over $100 receive a free upgrade to Priority Mail shipping. Large items may ship via an economy method. You can upgrade any shipment to expedited USPS or UPS during checkout.

We also ship internationally. See item page details for shipping information.

Things Grandma Kept never charges a handling or packaging fee. Only the cost of postage.

Refunds and Exchanges

Items returned in original condition will be fully refunded. Please return your items via a trackable method. If your shipment arrived damaged, please contact the shipping company to submit a claim.